Service Supervisor

Champion is seeking for a Service Supervisor

Why Champion?

• Highly competitive pay $55,000 - $60,000 per year
• Robust benefit package- full-time W-2 position, health, dental and disability insurance, flexible spending account, 401K, paid vacation, holidays and much more
• Culture focused- community involvement, employee incentives/rewards and much more
• Opportunity to grow in a national 60-year-old company who designs, builds, installs & guarantees it!
• Company provided truck, tools & gas card

• Help supervise and support local CSG agents in day-to-day service and customer support operations.
• Provide coaching, guidance, and direction to ensure agents are following proper service processes.
• Assist with onboarding, continuous training, and development of local CSG team members.
• Reinforce expectations around customer communication, documentation, follow-up, and ownership.
• Partner with the CSG Regional Supervisor to identify training opportunities and performance gaps.

• Help drive exceptional customer service by ensuring customers are contacted timely, treated professionally, and provided clear next steps.
• Support customer service and warranty needs from initial request through resolution.
• Create new warranty claims and ensure all required information is documented accurately.
• Review customer concerns and help determine appropriate next steps based on warranty guidelines, service history, and company process.
• Ensure service cases are properly updated and managed through completion.

• Help manage the service technician schedule to ensure full optimization of technician time, routing, and daily capacity.
• Work with local teams to prioritize urgent service needs, warranty issues, customer escalations, and open service cases.
• Monitor scheduled service appointments and help reduce delays, missed appointments, or inefficient routing.
• Partner with technicians, Installation Managers, and local leadership to ensure service work is completed timely and documented properly.

• Order required product, parts, and materials needed to complete warranty or service work.
• Track ordered materials and follow up to ensure service is scheduled once product is available.
• Coordinate between CSG, production, service technicians, warehouse, and management to move service needs forward.
• Help ensure service and warranty work is completed accurately and in alignment with company standards.

• Assist with account receivable collections related to service work, warranty requirements, trip charges, customer balances, and payment expectations.
• Communicate clearly with customers regarding payment requirements when applicable.
• Help collect customer payments and ensure payment documentation is accurate.
• Partner with leadership when customer payment concerns, disputes, or unresolved balances impact service work.

• Monitor open service cases, warranty claims, technician schedules, and aging service items.
• Provide updates to the CSG Regional Supervisor regarding team performance, service trends, customer concerns, and process gaps.
• Help ensure CRM/service systems are updated accurately and timely.
• Support continuous improvement by identifying recurring issues, training needs, and opportunities to improve the customer experience.

• Previous customer service, service coordination, scheduling, warranty, or operations experience preferred.
• Prior supervisory or team lead experience preferred.
• Construction, window, door, sunroom, or home improvement knowledge preferred but not required.
• Strong communication and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Comfortable handling customer concerns, escalations, payments, and service-related issues.
• Ability to coach and support team members while maintaining accountability.
• Proficient with CRM systems, scheduling tools, email, and Microsoft Office preferred.

• Customer-focused mindset
• Strong follow-through and ownership
• Team leadership and coaching
• Clear communication
• Problem-solving
• Organization and time management
• Sense of urgency
• Process accountability
• Professionalism and empathy

• Improved customer communication and satisfaction
• Timely completion of service and warranty work
• Optimized technician scheduling and routing
• Accurate warranty claim creation and product ordering
• Strong account receivable/payment follow-up
• Reduced aging service cases
• Improved team knowledge, consistency, and accountability
• Strong partnership with the CSG Regional Supervisor and local leadership

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans!  Now Hiring and Honoring Veterans.  Apply today to find your next challenging career. 

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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.