Event Marketing Operations Coordinator

Great Day Improvements - Event Marketing Operations Coordinator

Job-type: Full-time, exempt 

Location: Twinsburg, OH / Cincinnati, OH (Hybrid, primarily remote with on-site as needed and up to 30% travel to different sites)

Salary Range: $55,000 - $65,000. This range represents a good faith estimate of the expected base salary for this position. Final base salary will be determined based on factors including, but not limited to, the candidate’s education, experience, knowledge, skills, abilities, and alignment with market data.

Company Overview:

In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products.

The company’s family of brands includes Patio Enclosures®, Champion Windows and Home Exteriors®, Universal Windows Direct®, Apex Energy Solutions®, Stanek Windows®, LeafGuard®, Englert®, and The Bath Authority.

With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America.

Technology and disciplined vendor management are critical to how Great Day Improvements operates at scale. The Contract Administrator plays a key role in strengthening financial discipline, vendor accountability, and operational rigor by establishing a structured, proactive approach to contract lifecycle management across the enterprise, beginning with Enterprise Technology & Intelligence (ETI)

Job Summary:  

The Event Marketing Operations Coordinator supports the weekly operations, systems, reporting, and process management needs of the Enterprise Event Marketing department across Great Day Improvements brands. This role helps ensure event booking, sponsorship participation, retail affiliate program tracking, lead scheduling tools, travel coordination, staffing support tools, and performance reporting are organized, accurate, and aligned to business needs.

This position serves as an operational support partner to field marketing leaders, brand teams, retail partners, Talent Acquisition, and internal business partners. The role helps manage event data from initial entry through completion, supports ROI and performance reporting, maintains key tracking tools, and assists with process improvements that improve consistency, visibility, and execution across the event marketing function.

Essential Functions:

• Coordinate, maintain, and update event booking information within the Exhibit Day database, ensuring event details, sponsorship participation, scheduling information, and completion data are accurate and current.
• Support weekly event marketing operations, including event tracking, reporting updates, issue follow-up, and communication with internal stakeholders.
• Assist with operational project management needs, including process rollouts, system updates, new tool adoption, and execution of existing department initiatives.
• Partner with IME and similar retail affiliate programs to support weekly tracking, data integration, reporting, new store/location expansion, and related documentation needs, including licenses, permits, and compliance requirements.
• Maintain department reporting tools, dashboards, tracking logs, performance reports, and operational documentation.
• Support continued development and expansion of standardized lead booking and scheduling tools in partnership with GDI, Wingen, and applicable internal teams.
• Monitor and support lead flow processes from event participation through customer interaction, scheduling, and CRM handoff.
• Manage and maintain event department travel processes through Navan or other travel tools, helping standardize travel planning, track spend, and support staffing coverage for events and retail programs.
• Assist with operational best practices related to employee onboarding, training, development, staffing tools, and individual lead generation performance metrics.
• Communicate regularly with field leaders, brand teams, retail partners, vendors, and internal departments to ensure event marketing operations run efficiently.
• Identify process gaps, reporting inconsistencies, or operational issues and escalate recommendations for improvement.
• Support cross-brand consistency in event marketing processes, tools, reporting, and operational standards.
• Perform other related duties as assigned.

Skills, Knowledge, and Abilities:

• Strong operational mindset with the ability to manage details, deadlines, data, and follow-up across multiple priorities.
• Strong organizational and project coordination skills.
• Ability to work independently while collaborating effectively with field teams, brand leaders, retail partners, and internal departments.
• Familiarity with event marketing, retail partnerships, sponsorships, contracts, permits, or compliance-related documentation preferred.
• Strong written and verbal communication skills, including the ability to communicate clearly with employees, business partners, vendors, and customers by email, phone, and virtual meetings.
• Ability to understand, document, and communicate standards, expectations, and process requirements to individuals and teams.
• Analytical thinking skills with the ability to review performance data, identify trends, and support business reporting needs.
• Strong Microsoft Office skills, especially Excel, Outlook, PowerPoint, and related reporting or tracking tools.
• Experience with CRM systems, event management tools, travel platforms, or marketing operations systems preferred.
• Strong critical thinking, follow-through, and problem-solving skills.
• Ability to manage confidential or business-sensitive information appropriately.
• Ability to travel up to 30% to support office leaders, events, retail locations, or field marketing operations.

Education and Experience:

• Bachelor’s degree in marketing, business, communications, or related field preferred.
• At least three years of related experience in event marketing, marketing operations, field marketing support, retail program support, project coordination, or business operations preferred.
• Experience supporting multi-location, multi-brand, or field-based teams preferred.
• Experience with reporting, CRM tools, event databases, travel systems, or operational tracking tools preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Must be able to travel up to 30% on average to support physical office locations, events, retail locations, or field marketing needs.