IT Equipment Technician

Great Day Improvements - IT Equipment Technician (Twinsburg, OH)

Company Overview

Since its founding 13 years ago, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct-to-consumer provider of premium home improvement products.

The company’s family of brands includes Patio Enclosures®, Champion Windows and Home Exteriors®, Universal Windows Direct®, Apex Energy Solutions®, Stanek Windows®, Leafguard®, Englert®, and The Bath Authority.

With an expanding workforce of over 4,800 employees across 130 metropolitan markets throughout the U.S., Great Day Improvements continues to rank among the top home improvement companies nationwide and is one of the fastest growing private companies in America.

Summary

The IT Equipement Technician supports the employee technology lifecycle by preparing, shipping, receiving, tracking, and organizing company-issued equipment. This role supports onboarding, offboarding, hardware requests, replacements, inventory coordination, and basic first-day technology setup.

This is a hands-on, process-driven role best suited for someone who is organized, dependable, detail-oriented, and comfortable following checklists, maintaining accurate records, and coordinating equipment fulfillment in a fast-paced environment.

Location: Twinsburg, OH (On-site)

Job Type: Non-exempt

Pay: $16.50 - $17.50 per hour 

IT Equipment Preparation & Support

• Prepare, stage, package, ship, receive, and organize employee technology equipment, including laptops, iPads, monitors, accessories, and other standard company-issued devices.
• Support onboarding, offboarding, replacement, refresh, and standard hardware requests by following documented procedures and operational checklists.
• Review assigned employee requests to determine equipment preparation, shipment, pickup, replacement, or return needs.
• Coordinate equipment handoff, shipment, or pickup for employees and managers.
• Receive, sort, and organize returned company equipment and accessories.
• Confirm equipment requests are completed accurately and closed appropriately within the ticketing system.

New Hire Technology Support

• Assist new employees with basic first-day technology setup activities.
• Help employees log into company-issued devices and access standard workplace applications for the first time.
• Provide basic guidance related to equipment setup, accessories, and onboarding instructions.
• Support employees during initial equipment handoff, shipment receipt, or workstation setup.
• Escalate access issues, device concerns, or technical troubleshooting needs the appropriate IT support team 

Asset Tracking & Inventory Support

• Maintain accurate asset, inventory, shipment, and ticketing records.
• Track assigned, returned, staged, missing, damaged, and replacement equipment.
• Update inventory records, ticket notes, shipment tracking details, and storage locations throughout the request lifecycle.
• Assist with inventory counts, reconciliation, and equipment organization.
• Help maintain clean, organized, and audit-ready storage and staging areas.
• Support inventory accuracy and operational consistency across onboarding and offboarding activities.

Shipping & Receiving Coordination

• Coordinate incoming and outgoing equipment shipments.
• Package equipment securely and prepare shipping labels and materials.
• Track shipment status and confirm delivery or return completion.
• Receive and process returned equipment from employees.
• Organize shipping supplies, labels, boxes, and packaging materials.
• Document missing, damaged, delayed, or incomplete equipment returns.

Process Consistency & Operational Support

• Follow standard operating procedures (SOPs), checklists, and defined fulfillment workflows.
• Maintain accurate documentation and data entry related to assets, shipments, requests, and returns.
• Communicate professionally with employees, managers, HR, and internal IT teams regarding equipment status.
• Escalate delays, missing equipment, damaged equipment, access concerns, or process issues to leadership as needed.
• Identify process gaps or operational concerns and escalate recommendations for improvement.
• Support day-to-day operational tasks assigned by Service Desk leadership.

Required Qualifications

• 0 to 2+ years of experience in customer service, operations support, administrative support, shipping and receiving, warehouse operations, retail support, inventory support, or entry-level IT support.
• Basic familiarity with laptops, monitors, tablets, mobile devices, accessories, and common workplace technology equipment.
• Strong organizational skills and attention to detail.
• Comfortable following documented procedures, checklists, and standardized workflows.
• Ability to maintain accurate records and tracking information.
• Strong communication and customer service skills.
• Comfortable performing hands-on operational and coordination tasks.
• Ability to manage multiple requests in a fast-paced operational environment.
• Basic computer and data entry skills.
• Dependable, punctual, and able to work independently with guidance and supervision.

Preferred Qualifications

• Prior experience in shipping and receiving, inventory tracking, operational coordination, administrative support, or entry-level IT support.
• Familiarity with ticketing systems, inventory systems, asset management systems, or service request platforms such as Freshservice, ServiceNow, Jira Service Management, or similar tools.
• Experience packaging, organizing, or handling technology equipment such as laptops, monitors, tablets, mobile devices, or accessories.
• Experience working in a process-driven, checklist-based, or high-volume operational environment.
• Basic familiarity with Microsoft 365, Windows laptops, iPads, mobile devices, or standard workplace applications.

Working Conditions / Physical Requirements

This is an on-site role based in Twinsburg, Ohio due to the hands-on equipment, inventory, shipping, and staging responsibilities.

• Ability to lift and move boxes and equipment up to 30 to 50 pounds.
• Ability to work in an office, inventory, shipping, and device staging environment.
• Frequent handling of laptops, monitors, mobile devices, accessories, and shipping materials.
• Ability to stand, move throughout staging areas, and organize equipment for extended periods as needed.
• Occasional schedule flexibility may be required during high-volume onboarding, offboarding, or equipment deployment periods.
• Ability to maintain organized storage, staging, and inventory areas.

Competencies

• Dependable with strong follow-through and accountability.
• Strong organizational skills and attention to detail.
• Customer-focused and professional in employee communications.
• Comfortable following standardized procedures and operational checklists.
• Able to manage multiple priorities in a fast-paced environment.
• Clear communicator who can coordinate with employees, managers, HR, and IT teams.
• Basic problem-solving skills with the ability to escalate concerns appropriately.
• Committed to maintaining accurate records and inventory information.
• Adaptable and willing to learn new tools, processes, and workflows.
• Positive, team-oriented attitude with a willingness to support day-to-day operations.

Success Measures

Success in this role will be measured by:

• Employees receive company-issued equipment accurately and on time.
• Returned equipment is tracked, processed, and organized in a timely manner.
• Inventory and asset records remain accurate and up to date.
• Tickets are updated and closed within defined service timelines.
• Equipment staging, storage, and inventory areas are organized and easy to audit.
• Shipment tracking is accurate for outgoing and returned equipment.
• Onboarding, offboarding, hardware replacement, and refresh requests are completed consistently using documented procedures.
• Employees and internal partners receive timely, professional, and helpful communication.

GDI is an Equal Employment Opportunity Employer

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