Call Center Manager

Great Day Improvements - Call Center Manager

As the Call Center / Inside Sales Manager, you will be responsible for managing and overseeing Great Day Improvements brands. You will monitor the departments of each brand to ensure that standards are being met, leads are being maintained, and goals are being achieved. The Call Center / Inside Sales Manager is the link between all departments at GDI and is expected to maintain communication with leaders in other departments across all brands. You're responsible for scripting, protocols, and training material for the Call Center / Inside Sales Department. In addition, you are responsible for staffing each brand and maintaining call center campaigns. The Call Center / Inside Sales Manager will work directly with their assistant managers to provide guidance and drive results. You will be responsible for reporting on each brand’s performance and ensuring that goals are achieved. The Manager is expected to communicate with the other marketing teams and sales teams regarding leads, protocols, and scheduling availability. The manager will work with third party companies regarding lead generation, dialing software, and call center systems. You should be able to lead a large team of people and motivate them daily. You are expected to be available when necessary, during the duration of the work week.

Pay Rate - $55,000 - $65,000 per year 

Location: Bedford Heights, OH (On-site)

• Manage brand results, staffing and production to achieve goals. 

• Report and audit of entire lead workflow. 

• Provide leadership and motivation to leaders and department. 

• Keep the department up to date on processes and improvements. 

• Create efficiency in processes and the ability to be dynamic when change is necessary.  

• Track and maintain daily, monthly and yearly goals. 

• Excellent communication skills. 

• Ability to multi-task and manage time effectively. 

• In-depth understanding of the department processes and protocols. 

• Strong analytical and organizational skills. 

• Excellent interpersonal and team management skills. 

Education and Experience: 

• 1-3 years of experience in inside sales, customer service, and/or marketing required. 

• Experience using a CRM system required. 

Compensation and Benefits:

· Competitive compensation packages 

· Medical, Dental, and Vision Insurance with Plan Options

· Basic and Voluntary Life and AD&D Insurance for Employee and Family

· 401(k) Retirement Plan with company match

· Paid Time Off (PTO). For any vacation, personal, and sick day needs.

**Seeking people with supervisor experience in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist

GDI is an Equal Employment Opportunity Employer

#INDGDICCA