Accounts Receivable Recovery Team Lead

Great Day Improvements - Accounts Receivable Recovery Team Lead

As the Accounts Receivable Recovery Team Lead, you will be responsible for overseeing and actively participating in the collection of overdue accounts (past 60 days).  This role is both strategic and hands-on, working with local teams to resolve outstanding balances while leading a small team dedicated to improving cash flow.  The Team Lead ensures accountability, drives process improvements, and reports on key metrics to senior leadership.    

Pay: $23.00 - $27.00 per hour 

1. Lead and support a team of Accounts Receivable Recovery Specialists focused on past-due accounts.
2. Actively engage with customers to negotiate and secure payment commitments.
3. Collaborate with local teams to gather necessary information and support collection efforts.
4. Monitor and manage the accounts receivable aging report, ensuring timely follow-ups.
5. Establish and track performance metrics for the team, driving continuous improvement.
6. Provide weekly updates to senior leadership on progress, challenges, and strategies.
7. Assist in developing and refining collection policies and procedures.
8. Identify high-risk accounts that may require escalation and work with legal or senior leadership as needed.
9. Train and mentor team members to enhance their effectiveness in collections and customer negotiations.

PERFORMANCE EXPECTATIONS:
1. Reduction in Overdue Accounts:
 a. Reduce the number of 60-day overdue accounts by 10% each month
 b. Reduce the number of accounts 90+ days overdue by 25% per quarter.

2. Collections Performance & Efficiency:
 a. Ensure all of past-due accounts are actively engaged within 7 days of crossing the 60-day mark.
 b. Improve average days to payment by implementing process efficiencies.
3. Team Productivity & Effectiveness:
 a. Ensure each Recovery Specialist is engaged with all assigned accounts weekly.
 b. Provide training and guidance to improve team effectiveness in securing payments.
4. Collaboration with Local Teams:
 a. Work with local teams to successfully resolve past-due accounts without escalation.
 b. Ensure seamless communication and support between AR recovery and operations teams.
5. Reporting & Data Accuracy:
 a. Deliver weekly progress reports to senior leadership with accurate KPIs, trends, and action plans.
 b. Maintain accurate AR aging reports, ensuring no account goes unaddressed.
6. Escalation & Problem Resolution:
 a. Proactively identify high-risk accounts and escalate cases that require legal or executive intervention.
 b assists the legal and executive team on escalated cases offering insight and resolutions.

• 3+ years of experience in accounts receivable, collections, or financial operations.
• Experience in a leadership or team lead role within collections or AR management.
• Strong negotiation, problem-solving, and communication skills.
• Ability to work collaboratively with internal teams and customers.
• Proficiency in accounts receivable software and financial reporting tools.
• Experience in the home improvement, construction, or service industry is a plus.

GDI is an Equal Employment Opportunity Employer

#INDGDI