Confirmation Agent

Universal Windows Direct - Confirmation Agent

Full Time w/ Benefits

$20/HR PLUS Bonus!!

Schedule: 3 weekdays and Sat and Sunday 3pm-11pm EST - HYBRID

The Confirmer plays an important role in ensuring a quality experience for the customer and sales team for both Universal Windows Direct and The Bath Authority. They are responsible for verifying information on leads that are set by the marketing team and then issuing leads to the sales manager. Confirmers assist in making sure that we have booked the necessary amount of appointments for each day.  Confirmers will dial out to customers as well as handle inbound calls & texts from customers regarding their scheduled appointment. They will also be responsible for handling inbound lead setting and outbound dialing when needed to help generate appointments. A successful Confirm Rep should be able to effectively communicate, use active listening skills and be dynamic in providing solutions. They are responsible for maintaining knowledge of products, markets and services offered. They are able to multi task and work efficiently to ensure that data is entered correctly and leads are properly scheduled.  

The ideal candidate:

*Is a master of multi tasking

*Prior confirmation experience is a huge plus

*Prior call center work or phone work is a must 

*Someone who has done reception work or appt scheduling of any kind 

Essential Functions: 

• Verify and confirm all leads with accurate information. 

• Create a positive and trusting customer experience. 

• Dial out to customers to confirm leads or generate new leads. 

• Assist in achieving daily, monthly and yearly lead goals.  

• Audit and report mistakes found on set appointments. 

• Maintain up to date product knowledge to offer helpful solutions to customers’ home improvement needs. 

Skills, Knowledge, and Abilities: 

• Ability to multi-task and work both quickly and efficiently. 

• Comfortable working in an environment with limited supervision. 

• Excellent phone communication and customer service skills. 

• Ability to respond to customers through text using proper grammar and professional etiquette.  

• Display expertise in what products we offer, scheduling and department protocols. 

Education and Experience: 

• High School Diploma or equivalent.  

• 1 Year of Customer Service/ Support preferred. 

• Previous experience in a call center or a related sales position preferred

Physical Requirements: 

• Prolonged periods working on a computer. 

• Must be able to work with a mouse & keyboard. 

• Must be able to lift 15 pounds at a time. 

Compensation and Benefits:

· Competitive compensation packages (base hourly & uncapped commission)

· Medical, Dental, and Vision Insurance with Plan Options

· Basic and Voluntary Life and AD&D Insurance for Employee and Family

· 401(k) Retirement Plan with company match

· Paid Time Off (PTO). For any vacation, personal, and sick day needs.

UWD is an Equal Employment Opportunity Employer

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