APEX - Regional Operations Manager

Apex - Regional Operations Manager

The Regional Operations Manager (ROM) is responsible for overseeing the day-to-day operations across multiple locations, ensuring operational efficiency, customer satisfaction,
and overall business profitability. This role involves managing projects, optimizing team performance, and ensuring adherence to company standards and safety protocols. The ROM
will work closely with senior leadership to meet revenue and profitability goals while fostering a collaborative and high-performing work environment.

Operational Management:

- Oversee daily operations across multiple locations, ensuring efficiency and effectiveness.
- Manage jobs and projects within the CRM, ensuring seamless execution and quality outcomes.
- Implement and monitor customer satisfaction processes to maintain high service standards.
- Ensure adherence to proper installation procedures for company products.
- Maintain a full and optimized project schedule, adjusting as necessary for efficiency.

Financial & Performance Oversight
- Monitor job profitability, job costs, and budgeting, ensuring financial targets are met.
- Work with the manager to manage revenue and profitability budgets on a monthly, quarterly, and annual basis.
- Review and analyze performance reports and customer feedback, developing action plans for underperforming branches.
- Assist in hiring and scheduling subcontractors

Team Leadership & Development
- Recruit, hire, and train teams based on capacity and business needs.
- Provide ongoing coaching and performance monitoring to ensure adherence to company procedures and standards.
- Establish and maintain a culture of teamwork, trust, and accountability within the organization.
- Conduct regular one-on-one engagements with employees to improve retention and professional growth.
- Train and oversee sub-contractors, ensuring compliance with company quality standards.
- Step in to cover roles in different markets as needed during onboarding and training of new team members.

Customer & Stakeholder Engagement
- Address and resolve complex customer service issues, ensuring high satisfaction levels.
- Meet with customers to assess and manage challenging projects.
- Work with the Customer Experience (CE) team to enhance customer interactions and service quality.
- Ensure smooth communication and collaboration with other departments, including Marketing, Sales, and IT.

Compliance & Safety
- Ensure teams adhere to safety protocols and regulations to prevent workplace incidents.
- Monitor and oversee permit requirements, ensuring compliance with local and industry regulations.
- Conduct site visits to ensure that quality and safety standards are consistently met.

- Proven experience in operations management, preferably in a multi-location setting.
- Strong leadership and team development skills.
- Proficiency in budgeting, job costing, and financial management.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to work cross-functionally with multiple departments.
- Strong customer service and relationship management skills.
- Knowledge of industry best practices, safety protocols, and compliance requirements.

COMPENSATION:

Great Day Improvements LLC offers the successful candidate a generous base salary plus bonus/variable compensation.

- $90K-$110K base pay + bonus

Competitive benefits package including:

· Health insurance 

· Vision and Dental

· Company matching 401(k) Plan

· Vacation and Holiday pay

Apex is an Equal Employment Opportunity Employer

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