Quality Manager

Champion Window (Great Day Improvements Manufacturing - Cincinnati) - Quality Manager

As the Quality Manager, you will be responsible for ensuring consistent product quality by developing, implementing, and enforcing quality assurance measures across all production processes. This role oversees internal manufacturing quality functions and external supplier quality to maintain compliance with industry standards, drive continuous improvement, and enhance customer satisfaction. Additionally, the Quality Manager plays a critical role in cost of quality initiatives, driving a consumer-centered approach, and providing data visibility and reporting to senior leaders to enhance referability and innovation.

Pay Range: $100,000 - $115,000 per year

· Quality Assurance & Compliance: Develop, implement, and enforce quality assurance standards and testing protocols for new and existing products throughout their lifecycle to meet regulatory and industry requirements.

· KPI Monitoring & Improvement: Establish, track, and continuously improve key quality performance indicators (KPIs) such as defect rates, first-pass yield, customer returns, and supplier quality performance. Identify trends and implement corrective actions to drive operational excellence. Ensure visibility to quality metrics across the organization, enabling data-driven decision-making.

· Customer Complaint Resolution & Consumer-Centered Focus: Lead the investigation of customer complaints by analyzing root causes, implementing corrective and preventive actions, and ensuring timely resolution. Establish feedback loops to improve products and prevent recurring issues, and enhance referability by creating customers for life.

· Supplier Quality Management: Collaborate with external suppliers to ensure materials meet specifications and drive corrective actions for non-compliance. Develop and implement supplier performance metrics and continuous improvement programs.

· Process Improvement, Automation & Innovation: Identify and implement process improvements, automation tools, and best practices to enhance testing accuracy, reduce defects, and improve time-to-market. Drive technology innovation within the quality function to improve efficiency, accuracy, and scalability.

· Data Analysis & Reporting: Collect, analyze, and report quality data to key stakeholders, providing insights that facilitate informed decision-making, problem-solving, and continuous improvement initiatives.

· Cost of Quality Initiatives & Leadership Reporting: Actively participate in enterprise-wide cost of quality initiatives, identifying opportunities to reduce quality-related expenses without compromising consumer satisfaction. Publish and report quality metrics at the Monthly Business Review (MBR), ensuring executive leadership has visibility into quality trends and impact. Provide daily, weekly, and monthly reports to senior leaders detailing cost of quality insights, trends, and action plans.

· Team Leadership & Development: Manage, mentor, and develop the quality team, fostering a culture of accountability, teamwork, and continuous improvement.

· Cross-Functional Collaboration: Work closely with manufacturing, engineering, customer service, and leadership teams to ensure seamless quality processes and consumer experience. Support frontline managers and supervisors by providing training refreshers and best practices.

· Quality Management System (QMS): Enhance and maintain the company’s QMS to ensure compliance, efficiency, and alignment with industry best practices.

· Regulatory Compliance: Ensure adherence to all relevant industry regulations, certifications, and company policies to maintain quality integrity

· Minimum of 7 years of progressive leadership experience in quality assurance within a manufacturing environment.

· Bachelor’s degree in engineering, mathematics, or a related field.

· Six Sigma Green or Black Belt certification is a plus.

· Strong analytical and problem-solving skills, with experience in root cause analysis and corrective action implementation.

· Proven ability to develop and improve KPIs related to defect reduction, process efficiency, and customer satisfaction.

· Excellent written and verbal communication skills, with the ability to translate complex quality data into actionable insights for key stakeholders.

· Experience working with customer complaints, implementing structured corrective action processes, and improving customer satisfaction metrics.

· Familiarity with statistical analysis software, ERP systems, and business intelligence tools.

· Ability to manage, mentor, and develop high-performing teams.

· Strong mechanical aptitude and understanding of industrial equipment and manufacturing processes.

Great Day Improvements is an Equal Employment Opportunity Employer