Human Resources Generalist – Shared Services

Great Day Improvements - Human Resources Generalist – Shared Services

As the HR Generalist – Shared Services, you will be responsible for performing a wide variety of HR-related duties, including, but not limited to onboarding, data analytics, employee relations, training, performance management, offboarding, policy implementation, recruitment and retention, and employment law compliance. With a keen understanding of HR principles and practices, you serve as a strategic partner, addressing personnel needs and driving organizational success.

Essential Duties and Responsibilities: (Must be able to perform the essential functions of this position with or without reasonable accommodation)

· Oversees onboarding process. Collaborating with hiring managers and department heads to establish an onboarding schedule that includes orientation sessions, training modules, and introductions to key team members.

· Assist new hires in completing required onboarding documents, ensuring that all necessary documentation is accurately completed and submitted in a timely manner.

· Identify training needs and use data analytics in current HRIS system to identify and address training needs across the organization.

· Partner with payroll and ensure timely processing new hire paperwork, including tax forms, direct deposit setup, timecard set up, and benefits enrollment.

· Provide full-service administrative support on various HR projects, including performance management, onboarding, and open enrollment.

· Complete employment verifications, governmental reporting (EEO-1, Multiple Worksite Reports, Unemployment reports, etc.), and audit-required financial reviews as needed.

· Manage and process unemployment claims, ensuring timely and accurate submission, while also providing necessary documentation and representing the company in any related hearings or disputes.

· Ensure all government posting requirements are met across all locations, including federal and state labor law posters and internal company policies. Ensure HIPPA compliance is being met.

· Oversee the maintenance of all personnel files and work on plans to improve cross-company file practices and processes.

· Investigate employee complaints or conflicts, working to resolve issues in a fair and impartial manner.

· Work with Communications and Culture to improve inclusion and a sense of belonging as part of rewards and recognition.

· Design and maintain HR Metric dashboards to provide real-time insights into key metrics such as employee turnover, hiring rates, and training completion.

· Regularly analyze data in HRIS to identify trends and partner with Director of HR to review and share with leadership.

· Assist in regular surveys to measure employee satisfaction and engagement, using data to inform management and suggest changes.

· Use predictive analytics to forecast HR needs such as staffing levels and budget allocations.

· Use data to assess the effectiveness of training, recommending modifications based on completion rates and feedback.

· Assist with analytics, reporting, and onboarding during mergers and acquisitions.

· Assists in the development and implementation of personnel policies and procedures.

· Participates in administrative staff meetings and attends seminars.

· Maintains professionalism and confidentiality of employment information.

· Performs other duties of a similar nature as required.

Job Behavior Factors

· Communication: Use active listening skills to better understand others’ perspectives, behaviors, or motivations.

· Initiative: Generate and explore creative, imaginative approaches to problem-solving, and seek continuous improvement.

· Professionalism: Remain calm and professional in stressful or ambiguous circumstances and help others manage stress.

· Teamwork: Show team spirit and treat team members with cooperation and respect.

· Bachelor’s degree in Human Resources, Business, or related field, or similar major/equivalent work experience required.

· Experience: Two (2) to five (5) years related experience and/or training; or an equivalent combination of education and experience.

· Technical Proficiency: Proficient with Microsoft Office products including Word, Excel, Outlook, and PowerPoint. Experienced in using HRIS systems and data analytics platforms.

· Administrative and Clerical Procedures: Knowledge of administrative and clerical procedures such as word processing, managing physical & electronic files and records, and other office procedures.

· Customer Service: Knowledge of principles and standards for providing excellent customer service.

· Collaborative Tools: Proficiency in cloud-based collaborative applications such as Dropbox, Basecamp, Google Apps, iCalendar, and Outlook.

· Project Coordination: Demonstrated knowledge of coordinating all aspects of large and small-scale projects, events, and meetings.

Skills:

· Effective Communication: Communicates effectively by writing clearly and informatively; adapts writing style to meet the needs of internal and external customers.

· Strategic Planning: Establishes long-range objectives and specifies the strategies and actions to achieve them.

· Organizational Skills: Exhibits excellent organization, attention to detail, and time management skills.

· Problem-Solving: Identifies complex problems and reviews related information to develop and evaluate options; implements solutions using logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions, or approaches to problems.

· Active Listening: Gives full attention to what others are saying, takes the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Interpersonal Skills: Excellent interpersonal skills; approachable, friendly, and welcoming personality.

· Judgment and Decision-Making: Provides excellent judgment and decision-making skills by considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Data Analytics: Skilled in analyzing and interpreting HR-related data to inform decisions and improve organizational practices.

GDI is an Equal Employment Opportunity Employer

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