Service and Warranty Associate

Your Home Improvement Company - Service and Warranty Associate

Your Home Improvement Company is a leader in the home remodeling industry. We are experiencing unprecedented growth and are currently looking to expand our Service and Warranty Department. If you are looking for a rewarding career with opportunities for advancement apply today!

PURPOSE:

The primary responsibility of a Service & Warranty Coordinator is to provide a world-class experience to all our customers. The role develops a special relationship with each customer, being a main point of contact throughout each homeowner's service journey.

· Schedule service appointments for homeowners

· Perform a variety of administrative tasks associated with the position

· Be positive, professional, empathetic, customer-focused and solution-oriented in their work.

· Precisely enter information into customer files

· Open and close service tickets and perform exit calls

· Answer phones, emails and texts with homeowner concerns

· Coordinate with members of the field management team

· Search records and files for data related to each warranty service

· Communicate with customers clearly in both written and spoken formats

Why you want to work here:

We are dedicated to our team members quality of life both on and off the job. We offer the following standard benefits and unique cultural conditions:

· Medical/Dental

· Paid holidays plus PTO

· 401(k) plan & contributions

· A culture that supports work-life balance

· A relaxed corporate environment that includes ad hoc meetings on hallway floors, couches in many managers offices, a ping pong table and one hole putting green in the break room

· Reward innovation and hard work with unlimited advancement potentia

· High School diploma or equivalent

· Minimum of 3-years customer service experience

· Experience with complex scheduling

· Excellent attention to detail

· Basic word processing and spreadsheet skills

· Ability to develop and establish good interpersonal relationships

· Good phone etiquette and verbal/writing skills

· Flexibility & adaptability, ability to work in a fast-paced environment

· Willing to learn about products and services Your Home Improvement Company provide

Your Home Improvement Company is an Equal Employment Opportunity Employer

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