Order Processing / Customer Service Lead

Great Day Improvements - Manufacturing Order Processing Lead

Serve as the direct contact for branches, the plant floor, and vendors for all types of service questions.

Main duties range; from focus on data entry, order tracking, and communication with vendors and the plant floor. Ensure proper order placement and timely order entry; communicate customer request to operations; and ensure proper shipment, invoicing, and delivery. Strive to be proficient in all aspects of the Manufacturing Department to be able to Supervise the Customer Service Team.

QUALIFIED APPLICANT MUST HAVE EXPERIENCE IN PRODUCTION ORDER PROCESSING OF MANUFACTURED GOODS.

- Receive and ensure proper order placement and timely order entry for our Retail locations

- Release orders to the manufacturing floor

- Communicate location requests to operations; and ensure proper shipment, invoicing, and delivery

- Communicating regularly and completely with all departments

- Review in-coming orders for clarity and completeness

- Review order for accuracy

- Schedule and batch order to be produced

- Help Homeowners place replacement part orders

- Warranty work

- Strong organizational skills – MUST be able to multitask

- Proficient is Excel

- Competent in the use of technology

- Problem solver and team player

- Ability to work in a fast-paced, deadline driven team environment

- Experience solving customer and general order issues in a business setting

- Previous Supervisory experience a plus

About Great Day Improvements, LLC

Great Day Improvements is a vertically integrated, direct-to-consumer provider of branded premium building products, including Patio Enclosures brand sunrooms and screen rooms; Stanek brand windows and patio doors; Apex Energy Solutions energy efficient windows and doors; Universal Windows Direct energy efficient windows and doors; and Hartshorn Custom Contracting pool enclosures and lanais. In the last 5 years, Great Day Improvements has more than quadrupled in size and footprint, expanding its workforce to over 740 employees across 62 metropolitan markets throughout the United States. The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies. Great Day Improvements has an excellent reputation with an A rating from the BBB and an overall Google rating of 4.5 with over 2,300 reviews. To learn more, visit www.patioenclosures.com, www.stanekwindows.com, www.greatdayimprovements.com, www.hccscreens.com www.apexenergygroup.com, https://www.universalwindowsdirect.com/

GDI is an Equal Employment Opportunity Employer

#INDGDI